Shipping & Returns
The online store fytofarm.gr sells products only to people over the age of 18 and reserves the right to refuse the sale otherwise
DESCRIPTION OF SERVICES
Fytofarm.gr provides full services for the acquisition of its products. Services include online purchase, e-mail, telephone, confirmation of your purchase, choice of payment terms, correct packaging, safe delivery to your place and receipt or invoice.
From fytofarm.gr you will receive an update that will confirm your order, within 1 day of its electronic registration and only then, the order becomes binding. Your order will be confirmed by e-mail.
COMPLIANCE WITH THE LAW
We may store, use or disclose your personal data if we deem it necessary to comply with applicable law or an ongoing legal process, or to protect the life of an individual, as well as to ensure its integrity. our service against misuse, such as the dissemination of defamatory, inappropriate or unwanted content. We can also do the same to deal with fraud cases.
SHIPMENT AND DELIVERY OF PRODUCTS
The final cost depends on the destination (inaccessible locations, remote islands, places outside Greece), the volume and weight of the order. In any case, the customer is informed of the total charge before completing his order. All shipping costs are borne by the buyer.
The customers of fytofarm.gr can choose from the following payment options of their orders:
Cash on delivery
Bank account deposit
Place - Delivery dates and times.
For days and hours of delivery, the hours and days of operation of the transport company that has undertaken the transport of our products are valid. The above days and hours do not apply to periods that affect transportation such as extreme weather conditions, strikes, pandemics, etc.
Delivery time is from 2 to 7 working days after receiving the order. The above delivery time does not apply to periods affected by transport such as extreme weather conditions, strikes, pandemics, etc.
For products of great objective value, the delivery time is set after telephone communication
Pesticides as a dosage over one acre co. Due to prescription the buyer at the same time with his order must declare the details spray permit. Otherwise the product will not be shipped
Delivery of products may be delayed if:
• The product is not in our warehouse and is delayed to be sent by our supplier
• The product you ordered has already been removed and is not available due to a sudden and unannounced announcement by the supplier about the removal of this product.
• In any event that is out of our control
In case of delay we will contact you. You will have the right to cancel the order in part or in full and we will refund any money you have paid.
In case of delay you can contact us by phone or e-mail email@example.com
PRODUCT CHANGES & RETURNS
You have a deadline within fourteen (14) days to return the product you have in the following cases:
1. For no reason or do not want to use the product
• Shipping costs the buyer
• Money is returned to a bank account
2. In case it concerns your own mistake, such as choosing the wrong type or product or the wrong estimate
• Return shipping costs the buyer
• In re-shipment, shipping costs are borne by the buyer
• No refunds
3. In case of our mistake such as sending the wrong product
• Return shipping costs us
• In re-shipment, shipping costs are borne by us
• You can request a refund
4. In case of defective products
a. Return shipping costs us
b. In re-shipment, shipping costs are borne by us
c. Refund is accepted upon request
d. In the case of defective products if the product,
a) does not prove to be defective,
b) it has been established that it has been used;
c) its packaging has been damaged,
is returned to the buyer with shipping costs borne by him.
RETURN ACCEPTANCE CRITERIA
1. The return must have been made within 14 days from the date of receipt
2. Do not belong to the category of non-refundable items
3. You must have all the necessary documents (relevant documents and proof of purchase) that we have sent you with the purchase of the product
4. The product should be in the original excellent
5. The product has not been altered in any
way and has the special tab of their marking
6. The packaging of the product must not be such that it cannot be repaired.
7. The product should not have dirt, damage, alterations, injuries
Otherwise the changes & returns will not be accepted and the product will be sent back at the expense of shipping costs to the buyer.
ITEMS NOT RETURNED
Pesticides are not refundable due to prescription. For this reason, especially in pesticides, when ordering, you must be more careful
In any case, if the buyer wishes a refund, the money is deposited in a bank account after deducting any charges such as shipping costs, costs of any products in partial refund of orders.
Refunds are always made upon receipt of our items and provided they have been verified to meet the refund criteria.
The following are valid :
Law 2251/1994 "Consumer protection" (Government Gazette AD 191 / 16.11.1994) Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, on consumer rights (JMC No. Z1-891 / 13.8.2013), (Government Gazette B '2144 / 30-08 -2013)
NAME: BULENT SALICH
ADDRESS: BAS.PAULOU 7, KOMOTHNH, 69132, GREECE
TAX IDENTIFICATION NUMBER: EL113969810
TAX OFFICE: KOMOTINI
TEL: +30 25310-73235
MOBILE: +30 693 403 4264
COMPETENT COURTS: KOMOTINI COURTS